FAQ

Frequently Asked Questions

About iFUR

What is iFUR?

iFUR is a premium furniture brand offering stylish, comfortable, and customisable furniture for modern homes, offices, and commercial spaces. Our collection includes sofas, beds, chairs, dining furniture, tables, ottomans, and customised furniture solutions.

Does iFUR manufacture customised furniture?

Yes. Most iFUR furniture can be customised depending on the product and design. Customisation options may include:

  • Size and dimensions

  • Fabric and upholstery

  • Colour

  • Wood finish

  • Cushioning

  • Seating configuration

  • Storage options

  • Hardware and fittings

  • Other design-specific requirements

Our team will confirm whether your requested customisation is possible before production begins.

Ordering & Customisation

How can I place an order with iFUR?

You can place an order by contacting our team through our website, phone, WhatsApp, social media, or by visiting our Experience Centre.

Once the product, specifications, pricing, and delivery details are confirmed, you can make the required advance payment to begin production.

How much advance payment is required?

Generally, 50% advance payment is required to confirm the order and begin production.

The remaining balance is payable before dispatch after the final product photographs or videos have been shared for approval.

Payment terms may vary for certain customised, commercial, or special orders.

Can I customise the size of a sofa or bed?

Yes. We can customise furniture dimensions according to your available space, subject to design feasibility.

For customised orders, we recommend carefully confirming room and access measurements before production.

Can I choose my own fabric and colour?

Yes. We offer multiple fabric, upholstery, colour, texture, and finish options depending on the product.

Our team can help you select an option that complements your interior.

Can you match an existing wood colour or finish?

Yes, in many cases we can match or closely coordinate the wood shade with your existing furniture or interior.

You may be asked to provide a clear photograph, physical sample, laminate code, polish reference, or other suitable colour reference.

Exact colour matching may vary slightly because of natural wood grain, lighting, photography, and finishing conditions.

Can I provide my own reference image for custom furniture?

Yes. You can share reference images, drawings, dimensions, or design inspiration with our team.

We will review the reference and confirm feasibility, materials, specifications, pricing, and expected production requirements before confirming the order.

Materials & Quality

What materials does iFUR use for sofas?

Depending on the design, our sofas may use materials such as:

  • Solid wood internal frames

  • Premium upholstery fabrics

  • High-density HR foam

  • Quality cushioning and fibre

  • Metal or wooden legs

  • Premium fittings and finishing materials

Exact materials may vary according to the selected product.

What type of foam is used in iFUR sofas?

We generally use premium HR foam cushioning, including quality foam options from established manufacturers such as Sleepwell, depending on the model and customer requirement.

Foam density and cushioning configuration may vary according to the design and desired comfort level.

What material is used for beds?

Our customised beds may be manufactured using 19 mm commercial plywood, including premium plywood options such as Century, depending on the confirmed specifications.

Storage beds may also include hydraulic mechanisms, channels, hinges, internal laminate or mica finishing, and upholstery according to the selected design.

Do you provide hydraulic storage beds?

Yes. Hydraulic storage can be provided for selected bed designs and customised according to the confirmed specifications.

The type of hydraulic mechanism and hardware will be mentioned in your final quotation or order confirmation.

Which hardware brands do you use?

Depending on the order and specification, we may use quality hardware and fittings from brands such as Häfele and other suitable premium manufacturers.

Exact hardware specifications will be confirmed before production.

Production & Delivery

How long does furniture production take?

Standard production typically takes approximately 15–20 working days after order confirmation, depending on:

  • Product type

  • Quantity

  • Customisation

  • Material availability

  • Production schedule

Some urgent orders may be possible in a shorter period, subject to confirmation.

How long does delivery take?

Transit time generally depends on the delivery location and logistics partner.

For many locations, delivery may take approximately 2–6 days after dispatch.

Remote locations or special delivery requirements may require additional time.

Will I receive photos or videos before dispatch?

Yes. For most customised orders, our team can share final photographs and/or videos of the finished furniture before dispatch.

Where practical, a video call may also be arranged for product inspection.

Can I visit the factory before dispatch?

Factory visits may be possible with prior appointment and approval.

Please contact our team in advance so that the visit can be coordinated with the production team.

Does iFUR deliver across India?

Yes. We can arrange delivery to many locations across India.

Delivery availability, transportation charges, installation requirements, and expected transit time may vary depending on the location.

Do you provide international delivery?

International orders may be possible depending on the destination and product.

In some cases, customers may arrange their own international freight or shipping service. Please contact our team before ordering to discuss available options.

Installation

Is installation included with delivery?

Installation availability depends on the product, delivery location, and quotation.

For furniture requiring installation, our team will confirm whether installation is included before the order is finalised.

What happens if the furniture does not fit in the lift?

Customers should check lift, staircase, doorway, corridor, and access dimensions before delivery.

If furniture cannot be transported using the available lift or standard access route and additional external labour or equipment is required, additional charges may apply.

Is unloading included?

Unloading terms depend on the order and delivery location.

Please check your quotation or order confirmation to see whether freight, unloading, and installation are included in your final price.

Warranty & After-Sales Service

Does iFUR provide a warranty?

Yes. Warranty coverage is provided on eligible iFUR products.

For many furniture products, structural or frame-related warranty coverage may be provided for up to 5 years, subject to the applicable warranty terms.

Fabric, upholstery, foam, hardware, mechanisms, and other components may have different warranty periods.

What does the warranty cover?

Warranty coverage generally applies to eligible manufacturing or structural defects under normal usage.

It may not cover:

  • Normal wear and tear

  • Accidental damage

  • Cuts or stains

  • Damage caused by misuse

  • Water or moisture damage

  • Damage caused by pets

  • Improper handling

  • Damage caused by unauthorised repair

  • Natural variations in wood, fabric, or colour

Please refer to the warranty terms provided with your product for complete details.

What should I do if I face an issue after delivery?

Contact our customer support team with:

  • Order details

  • Photos or videos of the issue

  • Description of the problem

Our team will review the concern and advise the appropriate service or resolution.

Returns, Cancellations & Refunds

Can I cancel a customised furniture order?

Because customised furniture is manufactured specifically according to your selected size, fabric, colour, finish, and specifications, cancellation may not be possible once production has started.

Please review all specifications carefully before confirming your order.

Can customised furniture be returned?

Custom-made or made-to-order furniture is generally not eligible for return simply because of a change of preference.

However, genuine manufacturing defects, transit damage, or incorrect specifications attributable to iFUR will be reviewed according to our applicable return, replacement, and warranty policies.

What should I do if the product arrives damaged?

Please notify our team as soon as possible and share clear photographs and videos of the damage.

We will review the issue and coordinate an appropriate solution according to the circumstances and applicable policy.

Measurements

Does iFUR provide measurement assistance?

Measurement assistance may be available in selected locations.

For locations where an on-site visit is not possible, our team can guide you through the measurements using photographs, videos, floor plans, or a video call.

Who is responsible for room measurements?

For customer-provided measurements, customers should ensure that the dimensions are accurate before production begins.

Please also check:

  • Door width and height

  • Lift dimensions

  • Staircase dimensions

  • Passage width

  • Room dimensions

  • Turning space

  • Final furniture placement

Pricing & Payments

Are website prices final?

Website prices may represent standard product configurations.

The final price can vary depending on:

  • Size

  • Fabric

  • Material

  • Finish

  • Storage

  • Hardware

  • Customisation

  • Quantity

  • Delivery location

  • Installation requirements

Your final confirmed quotation will contain the applicable price.

Is GST included in the price?

GST treatment depends on the quotation, billing requirement, and applicable tax rules.

Any applicable GST or additional taxes will be clearly communicated before the order is confirmed.

What payment methods do you accept?

Available payment methods may include:

  • Bank transfer

  • UPI

  • Online payment

  • Other approved payment methods

Our team will provide verified payment details when your order is confirmed.

Should I share my OTP, CVV, or UPI PIN with iFUR?

No.

iFUR will never require your OTP, CVV, UPI PIN, internet banking password, or similar confidential authentication information.

Never share these details with anyone claiming to represent iFUR.

Product Appearance

Will my furniture look exactly like the website image?

We make every effort to accurately represent our furniture.

However, minor variations can occur because of:

  • Screen settings

  • Photography lighting

  • Fabric batch differences

  • Natural wood grain

  • Handmade finishing

  • Material characteristics

These natural variations are not necessarily considered defects.

Can I request fabric samples?

Fabric samples or swatches may be available depending on your location and selected product.

Please contact our team for availability.

Experience Centre

Can I see iFUR furniture before ordering?

Yes. Customers can visit the iFUR Experience Centre in Udyog Vihar, Gurugram to explore selected furniture, materials, fabrics, finishes, and construction quality.

We recommend contacting our team before visiting to confirm availability of the product you wish to see.

What are the Experience Centre timings?

Our usual Experience Centre timings are:

10:00 AM – 7:00 PM

Please contact our team before visiting, especially on holidays or for a specific product consultation.

Need More Help?

Couldn't find the answer you were looking for?

Contact the iFUR Customer Support Team for assistance with product selection, customisation, quotations, orders, delivery, installation, or after-sales service.

Phone / WhatsApp: [Insert Contact Number]
Email: [Insert Email Address]
Website: [Insert Website URL]

iFUR – Premium Furniture, Made for Your Space.