Track Your Order

Know Exactly Where Your iFUR Order Stands

Track the progress of your iFUR furniture order from order confirmation and production to quality inspection, dispatch, delivery, and installation.

Your Order Journey

Every iFUR order may pass through the following stages:

1. Order Confirmed

Your order has been successfully confirmed and the required advance payment has been received.

Status: Order Confirmed ✓

2. Design & Specifications Confirmed

Your selected size, dimensions, fabric, colour, finish, configuration, and other customisation details have been confirmed.

Status: Specifications Finalised ✓

3. Production Started

Your furniture has entered production at our manufacturing facility.

Status: In Production

4. Frame & Structure Preparation

The internal structure and frame of your furniture are being manufactured according to the confirmed specifications.

Status: Manufacturing in Progress

5. Upholstery & Finishing

Fabric, cushioning, polishing, stitching, hardware, and finishing work are being completed.

Status: Finishing in Progress

6. Quality Inspection

Your completed furniture is undergoing quality checks for construction, finishing, dimensions, upholstery, and overall workmanship.

Status: Quality Check

7. Photos & Videos Shared for Approval

For applicable customised orders, final photographs and/or videos will be shared with you before dispatch.

Please review the product and complete any pending payment requirements.

Status: Awaiting Final Approval

8. Ready for Dispatch

Your furniture has successfully completed the required checks and is being prepared and packed for transportation.

Status: Ready for Dispatch

9. Dispatched

Your order has left our facility and is on its way to your delivery location.

Where available, logistics or tracking information will be shared with you.

Status: In Transit 🚚

10. Out for Delivery

Your order has reached the local delivery network and is scheduled for delivery.

Status: Out for Delivery

11. Delivered

Your iFUR furniture has been successfully delivered.

Status: Delivered ✓

12. Installation Completed

Where installation is included or required, our team or authorised installation partner will complete the installation.

Status: Order Completed ✓

Estimated Production & Delivery Time

Our standard furniture production time is generally approximately 15–20 working days after order confirmation and finalisation of specifications.

Delivery after dispatch generally takes approximately 2–6 days, depending on:

Delivery location
Product size
Logistics availability
Weather conditions
Local transportation restrictions
Accessibility at the delivery location

Customised, bulk, or complex furniture orders may require additional production time.

Any estimated delivery date provided by iFUR is an expected timeline and may be subject to reasonable changes due to production or logistics circumstances.

Customised Orders

Since many iFUR products are made or customised specifically for each customer, your order may go through multiple manufacturing stages before it is ready for dispatch.

Customisations may include:

Product dimensions
Fabric
Upholstery
Colour
Wood polish
Cushion firmness
Storage
Hardware
Seating configuration
Other design specifications

Once production has started, certain specifications may not be changeable.

Final Approval Before Dispatch

For applicable orders, iFUR may share final photographs and/or videos of your furniture before dispatch.

Once the product is completed:

Final photos/videos may be shared with you.
You may review the finished product.
Any outstanding balance payment must be completed as per your order terms.
The furniture will then be packed and prepared for dispatch.

Dispatch & Tracking Information

Once your order is dispatched, our team may provide:

Dispatch confirmation
Logistics provider details
Tracking number, where available
Expected transit period
Delivery coordination details

For large furniture shipments, real-time courier-style tracking may not always be available. In such cases, our team will provide updates based on information received from the logistics partner.

Important Delivery Information

Before delivery, please ensure that your location has sufficient access for the furniture.

Please check:

Main entrance dimensions
Door dimensions
Lift dimensions
Staircase dimensions
Corridor width
Turning space
Building access restrictions

If the furniture cannot fit inside the available lift or normal access route and additional labour or special handling is required, additional charges may apply.