Privacy cookie policy

Last Updated: 22 August 2026

At iFUR, we value your privacy and are committed to protecting your personal information. This Privacy & Cookie Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, request a quotation, or purchase our products and services.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following information when you interact with iFUR:

Full name
Phone number
Email address
Billing and delivery address
City, State and PIN Code
Product enquiries
Order and quotation details
Furniture measurements and customisation requirements
Fabric, colour, finish and material selections
Reference images, room photographs or measurements shared by you
Payment and transaction details
Communication made through WhatsApp, phone, email or other channels
IP address, browser type, device information and website usage information

We do not intentionally collect sensitive information unless it is necessary for providing a requested service.

2. How We Use Your Information

We may use your information to:

Respond to your enquiries
Prepare quotations
Confirm and process orders
Manufacture customised furniture
Coordinate measurements and customisation
Process payments
Arrange delivery and installation
Provide production and delivery updates
Provide warranty and after-sales support
Resolve complaints or service requests
Communicate through WhatsApp, phone, email or SMS
Improve our website, products and customer experience
Maintain accounting and transaction records
Prevent fraud or misuse
Comply with applicable legal and regulatory requirements
Send promotional offers where permitted

You may opt out of promotional communications at any time.

3. Payment Information

Payments may be processed through banks, payment gateways, UPI providers or other authorised payment service providers.

iFUR does not require customers to share confidential information such as:

UPI PIN
OTP
CVV
Internet banking password

Customers should never share such information with iFUR representatives.

4. Sharing of Information

iFUR does not sell or rent your personal information.

Your information may be shared with trusted service providers where necessary, including:

Manufacturing partners
Delivery and logistics providers
Installation teams
Payment gateways
Banks and payment processors
Website hosting providers
IT service providers
Marketing and analytics providers
Accountants, auditors and professional advisers

Information may also be disclosed if required by law, government authorities, courts or regulatory bodies.

5. Data Security

We take reasonable security measures to protect your personal information against:

Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as reasonably required for purposes such as:

Completing orders
Customer support
Warranty services
Accounting and taxation
Legal compliance
Fraud prevention
Dispute resolution

Information may be deleted or anonymised when it is no longer required.

7. Your Rights

Subject to applicable law, you may request:

Access to information held about you
Correction of inaccurate information
Updating of incomplete information
Deletion of eligible personal information
Withdrawal of consent
Information regarding how your personal data is being processed
Resolution of privacy-related grievances

To make a privacy-related request, please contact us using the details provided below.

8. WhatsApp, Phone & Email Communication

If you communicate with iFUR through WhatsApp, phone, email, social media or another communication platform, we may retain relevant conversations for:

Order confirmation
Customer support
Customisation
Production updates
Payment coordination
Delivery and installation
Warranty support
Dispute resolution

Transactional messages relating to an active order may continue even if you opt out of promotional messages.

Cookie Policy

9. What Are Cookies?

Cookies are small files stored on your browser or device when you visit a website.

They help websites operate efficiently, remember user preferences and understand how visitors interact with the website.

10. Cookies We May Use

Essential Cookies

These cookies are necessary for the website to function correctly and may support:

Website security
Navigation
Shopping cart
Checkout
User sessions
Cookie preferences

Functional Cookies

These cookies may remember information such as:

User preferences
Location
Language
Recently viewed products

Analytics Cookies

Analytics cookies help us understand how visitors use our website, including:

Number of visitors
Pages visited
Time spent on the website
Traffic sources
Website interactions

This information helps us improve our website and services.

Marketing Cookies

Where applicable, marketing cookies may be used to:

Measure advertising performance
Show relevant advertisements
Understand marketing campaign effectiveness
Provide personalised advertising

Where required, these cookies will only be activated after obtaining appropriate consent.

11. Third-Party Cookies

Our website may use third-party services such as:

Google Analytics
Google Ads
Meta / Facebook
Instagram
WhatsApp
Payment gateways
Maps
Website analytics and marketing tools

These third-party providers may place their own cookies and process information according to their respective privacy policies.

12. Managing Cookies

You can manage cookies through your browser settings or our website's cookie preference tool, where available.

You may choose to:

Accept all cookies
Reject optional cookies
Change your preferences
Delete stored cookies
Block cookies through your browser

Disabling certain cookies may affect some website features.

13. Third-Party Links

Our website may contain links to third-party websites or services.

iFUR is not responsible for the privacy practices, security or content of external websites.

We recommend reviewing the privacy policies of any third-party website you visit.

14. Children's Privacy

Our products and services are primarily intended for adults.

We do not knowingly collect personal information from children where such collection is prohibited under applicable law.

15. Changes to This Policy

iFUR may update this Privacy & Cookie Policy periodically due to changes in:

Our services
Website functionality
Business operations
Technology
Legal or regulatory requirements

Any updated policy will be published on this page along with the revised Last Updated date.

16. Contact Us

For questions, requests or complaints regarding this Privacy & Cookie Policy, please contact:

iFUR

Email: [Your Email Address]
Phone: [Your Contact Number]
Website: [Your Website URL]
Address: [Your Business / Registered Address]