Terms and condition

iFUR Furniture – Terms & Conditions

By placing an order with iFUR Furniture, the customer acknowledges and agrees to the following Terms & Conditions.

1. Order Confirmation

  • An order will be considered confirmed only after receipt of the required advance/token payment.

  • Customers are requested to carefully review the product design, dimensions, fabric, colour, material, configuration, storage requirements, orientation, and other specifications before confirming the order.

  • The specifications mentioned in the final Order Confirmation/Quotation will be considered the approved specifications for production.

  • Any modification requested after production has started will be subject to feasibility and may involve additional charges.

2. Payment Terms

  • 50% advance payment is required to initiate production unless otherwise agreed in writing.

  • The remaining 50% balance payment must be cleared after the customer receives and approves the final product photographs/videos and before dispatch.

  • A token/booking amount may be accepted to lock the agreed price, after which the remaining advance payment must be completed as mutually agreed.

  • Dispatch may be withheld until the complete outstanding amount has been received.

  • Applicable GST/taxes, wherever required, will be charged as per the invoice and applicable regulations.

3. Customised & Made-to-Order Products

Most iFUR Furniture products are manufactured or customised specifically according to the customer's requirements.

Customisation may include:

  • Product dimensions

  • Fabric or upholstery

  • Colour/shade

  • Wood finish/polish

  • Sofa configuration

  • Left/right lounger orientation

  • Bed size

  • Storage configuration

  • Side tables

  • Cushioning

  • Hardware

  • Legs/base finish

  • Other agreed design modifications

Once production has started, customised or made-to-order products cannot ordinarily be cancelled, returned, or exchanged due to change of mind, subject always to applicable consumer law.

4. Measurements

  • Customers must ensure that the dimensions provided to iFUR Furniture are accurate.

  • Where an iFUR representative conducts a measurement visit, production will be based on the final approved measurements.

  • Customers must also verify doorway, staircase, corridor, lift, balcony and entrance dimensions to ensure that the furniture can be safely brought into the premises.

  • iFUR Furniture shall not be responsible for access-related difficulties arising from structural restrictions at the delivery location.

5. Production Timeline

  • Standard production time is generally communicated at the time of order confirmation.

  • Production timelines are estimates and may vary depending on customisation, material availability, production complexity, quality checks, holidays or circumstances beyond reasonable control.

  • iFUR Furniture will make reasonable efforts to complete and deliver orders within the communicated timeline.

  • Minor delays shall not automatically constitute grounds for cancellation or compensation.

6. Product Approval Before Dispatch

For made-to-order furniture, iFUR Furniture may provide:

  • Final photographs

  • Videos

  • Close-up photographs/videos

  • Video-call inspection, where feasible

The customer is requested to inspect the product and raise any manufacturing-related concerns before dispatch.

Once the customer provides final approval and the product is dispatched, the approved design, colour, dimensions and specifications will be treated as accepted, except for transit damage, hidden defects, or other rights available under applicable law.

7. Delivery

  • Delivery timelines provided are estimated and may depend upon the customer's location and logistics partner.

  • Outstation transit may generally require additional transportation time after production is completed.

  • Customers must provide complete and accurate delivery details.

  • Any delay caused by an incorrect address, customer unavailability, restricted entry, society permissions, local regulations, strikes, extreme weather or other circumstances outside iFUR Furniture's reasonable control will not be considered a manufacturing delay.

  • Re-delivery resulting from customer unavailability or access restrictions may attract additional charges.

8. Freight, Unloading & Installation

Freight, unloading and installation shall be included only where specifically mentioned in the customer's quotation or final order confirmation.

Where installation is included:

  • Installation will be limited to the assembly required for the supplied furniture.

  • Civil, electrical, plumbing, wall reinforcement or structural modification work is not included unless specifically agreed.

  • Customers must ensure that the delivery/installation area is accessible and ready before the team arrives.

9. Lift, Staircase & Access Conditions

The customer must inform iFUR Furniture in advance regarding:

  • Floor number

  • Availability of passenger/service lift

  • Lift dimensions

  • Staircase accessibility

  • Society timing restrictions

  • Special permissions required for delivery

If the furniture does not fit inside the available lift or cannot be moved through the normal access route, additional external labour, rope lifting, crane lifting or other specialised handling charges, if required, shall be borne by the customer unless expressly included in the quotation.

10. Natural Variations in Materials

Furniture materials may display natural variations.

Wood

Natural wood, veneer and polished surfaces may vary in:

  • Grain pattern

  • Texture

  • Knots

  • Tone

  • Shade

These are natural characteristics and are not considered manufacturing defects.

Fabric & Upholstery

Fabric colour may appear slightly different depending on:

  • Lighting conditions

  • Camera settings

  • Screen/display settings

  • Fabric batch

  • Fabric direction and texture

Minor variations between catalogue samples, photographs and the finished product are normal.

11. Colour & Wood Shade Matching

Where the customer requests matching with an existing wooden finish, fabric or colour:

  • The customer should provide a physical sample, photograph or suitable reference wherever possible.

  • iFUR Furniture will make reasonable efforts to achieve the closest possible match.

  • An exact 100% match cannot always be guaranteed because of differences in wood grain, material batches, lighting, polish absorption and ageing of existing furniture.

12. Handmade Furniture Tolerance

Many iFUR products involve handmade upholstery, carpentry, polishing and finishing.

Minor reasonable variations in dimensions, stitching alignment, cushioning, folds, curves, polish or finishing can occur and are part of handcrafted furniture.

Small manufacturing tolerances that do not materially affect the appearance, structural integrity or usability of the furniture shall not be considered defects.

13. Sofa Cushioning

Sofa comfort may vary depending on:

  • Foam density

  • Fibre layer

  • Fabric type

  • Seat depth

  • Seating posture

  • Product design

New foam may initially feel firmer and can gradually settle with regular use.

Normal softening or settling of cushioning over time is considered normal wear and is not necessarily a manufacturing defect.

14. Warranty

Unless otherwise specified in writing, iFUR Furniture provides a 5-year warranty on the structural frame of eligible furniture products.

The warranty covers manufacturing defects relating to the internal structural frame under normal residential usage.

The warranty does not normally cover:

  • Fabric damage

  • Cuts, stains or burns

  • Normal wear and tear

  • Cushion/foam softening from usage

  • Scratches

  • Accidental damage

  • Damage caused by pets

  • Water/moisture damage

  • Improper cleaning

  • Damage caused by moving or mishandling

  • Commercial misuse

  • Damage caused by unauthorised repair or alteration

  • Natural variations in wood, fabric or stone

Where a separate warranty applies to fabric, hardware, mechanisms or accessories, the applicable warranty will be stated in the order confirmation.

15. Hydraulic & Hardware Components

Hydraulic mechanisms, channels, hinges and other hardware are covered according to the applicable manufacturer's warranty, where available.

Normal operational sounds or minor movement inherent to mechanical hardware shall not automatically be treated as manufacturing defects.

16. Marble, Stone & Similar Materials

Natural or engineered stone surfaces may exhibit variations in:

  • Veining

  • Pattern

  • Texture

  • Shade

Natural characteristics and reasonable pattern variations are not considered defects.

Care must be taken to avoid impact, excessive weight, harsh chemicals and thermal shock.

17. Cancellation Policy

Because furniture is manufactured specifically against confirmed orders:

  • Cancellation before production begins may be considered on a case-by-case basis.

  • Once raw materials have been procured, cutting has started, custom fabric has been ordered, or production has commenced, cancellation may not be possible.

  • Any approved cancellation/refund may be subject to deductions for materials, design work, payment processing, logistics and work already completed.

  • Statutory rights available to customers under applicable law remain unaffected.

18. Return & Exchange

Customised and made-to-order furniture cannot ordinarily be returned or exchanged for reasons such as:

  • Change of mind

  • Incorrect size selected by customer

  • Change in interior design

  • Colour preference after production

  • Fabric preference after confirmation

  • Furniture not fitting through an inadequately measured entrance/lift

However, genuine manufacturing defects, incorrect products or transit-related issues reported in accordance with these terms will be reviewed and appropriately resolved.

19. Transit Damage

The customer should inspect the furniture at the time of delivery wherever reasonably possible.

Any visible transit damage should be immediately:

  • Reported to the delivery team, and

  • Shared with iFUR Furniture through photographs/videos.

Customers are requested not to discard the original packaging until the product has been inspected.

iFUR Furniture will assess genuine transit damage and arrange an appropriate repair, replacement of the affected component, or other reasonable resolution depending on the circumstances.

20. After-Sales Service

In case of a genuine manufacturing or warranty-related issue, customers should provide:

  • Order/customer details

  • Description of the issue

  • Clear photographs

  • Video of the affected area, where required

iFUR Furniture will evaluate the complaint and arrange an appropriate service solution.

For outstation locations, service may be arranged through a local technician/service partner where practical.

21. Product Care

Customers must follow appropriate care practices for their furniture.

Avoid:

  • Excessive water or moisture

  • Direct exposure to strong sunlight for prolonged periods

  • Harsh chemicals

  • Sharp objects

  • Jumping or excessive impact

  • Dragging furniture across flooring

  • Using furniture beyond its intended purpose

Professional cleaning is recommended for upholstered furniture whenever necessary.

22. Storage After Completion

Once the product is ready and the customer has been informed, the customer should complete the pending payment and accept delivery within the mutually agreed period.

If delivery is postponed for an extended period at the customer's request, reasonable warehousing/storage charges may apply after prior intimation.

23. Product Images & Representation

Website, catalogue, social-media and promotional images are intended to represent the product as accurately as reasonably possible.

However, differences may arise due to:

  • Screen calibration

  • Photography

  • Lighting

  • Material batches

  • Natural material variation

  • Custom dimensions or specifications

The final specifications mentioned in the customer's confirmed order shall take precedence over generic promotional photographs or descriptions.

24. Pricing

  • Prices are subject to change without prior notice until an order/token is confirmed.

  • Once the required booking/token amount is received, the agreed price will be honoured according to the confirmed quotation, subject to any subsequent customer-requested changes.

  • Any additional customisation requested later may be charged separately.

25. Customer-Supplied Design References

Where a customer supplies photographs or reference designs, iFUR Furniture will manufacture the product based on the mutually agreed interpretation, dimensions, materials and specifications.

Variations may arise where the reference image does not disclose exact construction details, dimensions or materials.

The final approved specifications shall therefore prevail over the reference image.

26. Force Majeure

iFUR Furniture shall not be responsible for delays caused by circumstances beyond its reasonable control, including but not limited to natural disasters, transportation disruption, government restrictions, strikes, supply-chain interruptions, severe weather or similar unforeseen circumstances.

27. Communication & Approval

Approvals and instructions received through:

  • WhatsApp

  • Email

  • Written quotation

  • Order confirmation

  • Other mutually recognised written communication

may be treated as confirmation of the customer's requirements.

Customers are advised to ensure that all important customisations are recorded in writing.

28. Acceptance of Terms

Payment of the booking amount, advance amount, confirmation of quotation, or written instruction to commence production constitutes acceptance of these Terms & Conditions along with the specifications mentioned in the final Order Confirmation.

29. Applicable Law & Dispute Resolution

These Terms & Conditions shall be governed by the applicable laws of India.

Any dispute shall first be attempted to be resolved amicably between the customer and iFUR Furniture. Any jurisdiction clause used by iFUR Furniture will remain subject to applicable consumer protection and other mandatory laws.

iFUR Furniture

Luxury Furniture | Custom Manufacturing | Made-to-Order Designs

Important: These Terms & Conditions are intended as a commercial draft. iFUR Furniture should have the final version reviewed by a qualified legal professional before adopting it as binding website or contractual terms.